Terms of Service

These terms are an agreement between you and PT Nawasena Karya Nusantara ("we") about the use of Nawasena ERP. By creating an account, you agree to these terms and to the Privacy Policy. If you sign up on behalf of a business, you confirm that you are authorized to represent that business.

1. The service

Nawasena ERP is an application for recording and managing a business, covering areas such as accounting, inventory, sales, purchasing, point of sale, and tax. The modules available depend on your plan. The application can run on servers we manage, or be installed on your own computer or server.

2. Accounts

• Fill in your account details correctly and update them if they change.
• Keep your password safe. We never ask for your password.
• The owner account has the highest authority. You are responsible for all users you create and for what they do in the application.
• Tell us right away if you suspect someone else is using your account.
• Accounts may only be created by people aged 18 or over.

3. 7-day free trial

• You can try the application free for 7 days. You only need to create an account. No payment and no card are needed.
• The account you create during the trial is the same account you sign in with after subscribing.
• When you subscribe, you can continue with the trial data or start from scratch.
• Each business can only try it once.
• During the trial, reports can be viewed on screen. Excel and PDF downloads switch on after you subscribe.
• We remind you before the trial runs out.
• After the trial ends, you can only view data until you subscribe. Saving, changing, deleting, importing, and exporting data are not possible.
• If you do not subscribe, the trial system is shut down and all its data is deleted 2 days after the trial ends. Every screen shows the time remaining. Deleted data cannot be recovered.
• If you subscribe before the data is deleted, all trial data stays and can be used again right away.

4. Plans and prices

• The Mikro plan is Rp249,000, Premium is Rp449,000, and Business is Rp899,000 per month. The prices that apply are shown on the pricing page and on the Subscribe screen in the application.
• Paying for a year at once gets you 2 months free.
• The Exclusive plan is put together through consultation. Its price and contents are set out in a separate quotation.
• Prices may change. Changes do not apply to periods you have already paid for. We give notice at least 30 days in advance.

5. Payment

• All subscription payments go only through Midtrans. The available payment methods are shown on the Midtrans payment page.
• Payment links are on the Subscribe screen in the application and in the invoices we send to your email. We never ask you to transfer subscription fees to any bank account.
• Your subscription becomes active once we receive the payment.
• Applicable taxes are shown on the invoice.
• Subscription payments are final and non-refundable. The only exception is a duplicate charge, or a wrong invoice amount caused by an error in our system. We refund the excess after we have checked it. The details are in the Payment and Refund Policy.

6. Renewal

• We never charge you automatically. You renew yourself from the Subscribe screen, or through the Midtrans payment link in the invoice we send.
• We send reminders by email before your subscription ends.

7. Grace period and read-only

• If your subscription ends and has not been renewed, the application keeps running fully during a 14-day grace period.
• After the grace period, the application becomes read-only. You can still open, print, and export data, but you cannot record new transactions.
• As soon as payment is received, the application runs fully again.
• Applications we manage can still be opened read-only for 90 days after the grace period. After that the application is shut down and the data is deleted as set out in the Privacy Policy.

8. Your data belongs to you

• All data you record remains yours. We do not claim ownership of that data.
• We use your data only to run the service.
• You can export your data at any time.
• Tax law requires businesses to keep financial records for 10 years. That obligation is yours.
• The accuracy of your business's figures, reports, and tax obligations remains your responsibility.

9. What is not allowed

• Using the application for anything unlawful, including recording fake transactions to defraud or to launder money.
• Trying to break into, test the security of, or disrupt the application without our written permission.
• Copying, disassembling, reselling, or renting out the application.
• Forging or altering license tokens.
• Using one subscription for another business that is not yours.
• Uploading malicious programs or files that infringe other people's rights.

10. Availability and backups

• We work to keep the application available at all times, but cannot guarantee it will never be disrupted.
• If there is scheduled maintenance, we give notice in advance where possible.
• Applications we manage are backed up every day. We still recommend that you keep your own backups.

11. Copyright and trademarks

• The application, the Nawasena ERP brand, and its documentation belong to PT Nawasena Karya Nusantara.
• A subscription gives you the right to use the application while you subscribe, not the right to own the application.
• Open source components inside the application follow their own licenses. The list is on the Third-Party Licenses page.

12. Limitation of liability

• We are not liable for indirect losses, such as loss of profit, or for errors in data entered by users.
• Our total liability is at most equal to the subscription fees you paid in the last 12 months.
• This limit does not apply to losses caused by our intentional misconduct or gross negligence.

13. Stopping and termination

• You can stop at any time by not renewing your subscription, or by asking for your account to be deleted.
• Fees already paid are not refunded if you stop before the subscription period ends.
• We may suspend or terminate accounts that breach these terms. We give notice first, except for serious breaches or where required by law.
• After you stop, your data is handled as set out in the Privacy Policy.

14. Changes to these terms

These terms may change. Each change gets a new version number and effective date. For important changes, we notify business owners by email at least 14 days before they take effect. If you keep using the service after that date, you are considered to have agreed.

15. Governing law

These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, we will first try to settle it through discussion and mutual agreement (musyawarah). If it is not settled within 30 days, the dispute will be settled in a district court (pengadilan negeri) in Indonesia in accordance with the applicable law.