Policies

Payment and Refund Policy

Try it free for 7 days first, then pay once you are sure it fits. Subscription payments are final and non-refundable, unless you were charged twice or charged the wrong amount because of an error in our system.

English translation for convenience. This page is a translation of the Indonesian Kebijakan Pembayaran dan Pengembalian Dana. If the English and Indonesian versions differ, the Indonesian version applies.

This policy applies to all Nawasena ERP subscription payments made to PT Nawasena Karya Nusantara. All subscription payments go through Midtrans. This policy supplements Article 5 of the Terms of Service. If this policy and the Terms of Service differ on payments or refunds, this policy applies.

In short. All subscription payments are final and non-refundable. The only exception is a duplicate charge, or a wrong invoice amount caused by an error in our system.

1. Try it free first

The Mikro, Premium, and Business plans can be tried free for 7 days. No credit card and no payment needed. Use the trial to make sure the system fits before you pay. The Exclusive plan is put together through consultation. Its price and contents are set out in a separate offer.

2. Payment methods and fees

You choose the payment method on the Subscribe screen or on the invoice page, before the Midtrans payment page opens.

  • QRIS, credit card, and e-wallet (GoPay and ShopeePay): no extra fee.
  • Bank Virtual Account, a transfer to a Virtual Account number from Midtrans: a fee of Rp4,000 per payment, plus VAT (PPN) where applicable. This fee is shown as a separate line before you pay. Once paid, you receive a separate invoice for this fee.

The fee that applies is always shown on screen before you pay. To pay without an extra fee, choose QRIS, credit card, or e-wallet.

3. Payments are final

Subscription payments we have received are not refunded, in full or in part. This applies to 1, 3, 6, and 12-month subscriptions, including when:

  • You stop subscribing before the subscription period ends.
  • You move down to a cheaper plan.
  • You do not use the service, or only use part of it.
  • You chose the wrong plan or subscription length.

We never charge you automatically. Invoices that have not been paid do not create any obligation.

4. Stopping your subscription

You can stop at any time by not renewing. The system keeps running fully until the end of the period you have paid for. After that, the grace period and read-only period in Article 7 of the Terms of Service apply, so you can still export your data.

5. Upgrading and downgrading

  • Upgrading can be done at any time from the Subscribe screen. You only pay the price difference for the rest of the current period (prorated). The details are shown before you pay. The new plan is active right away until the end of the same period.
  • Downgrading takes effect at the end of the current period. Until that date you keep using your current plan. No money is refunded for the rest of the old plan's period.
  • When you downgrade, modules that are not in the new plan are locked, not deleted. Their data stays.

6. The only exception

We refund money only in these two situations:

  • Duplicate charge. You were charged twice for the same transaction, for example one invoice was paid twice.
  • Wrong amount. The amount charged was wrong because of an error in our system, so you paid more than you should have.

We refund the excess, after we have checked it. Outside these two situations, payments are not refunded.

7. How to report it

  1. Report it no later than 30 days after the transaction date. Send an email to ptnawasenakaryanusantara@gmail.com with the subject "Kelebihan Bayar" (Overpayment), or send a WhatsApp message to +62 817 9555 599.
  2. Include your business name, account email, invoice number, payment date, and the amount paid. Attach the proof of payment.
  3. We check the payment records and tell you the result within 3 working days after your report is complete.
  4. If the overpayment is confirmed, the money is refunded within 14 working days after the check is finished. How long it takes to reach your card or bank account also depends on your bank or payment provider.

8. How the money is returned

The money is returned through the original payment channel in Midtrans, if that payment method can receive refunds. If it cannot, we ask for a bank account number in the payer's name, only for that transaction. We use that account number only for that transfer.

Apart from this, we do not ask for your bank account number. Requests for bank account details only come from our official email or WhatsApp listed on this page.

9. Payment data

Card numbers and bank account details you use to pay are handled directly by Midtrans. We do not receive or store them.

10. Changes to this policy

This policy may change. Changes do not apply to payments received before the date of the change.

Updated 3 October 2026. Effective from 1 October 2026.